Who We Are

In these terms and conditions, references to "we", "us", and "our" are to Sharpham Park. References to "our Website" or "the Website" are to www.sharphampark.com. Our address for correspondence is Sharpham Park, The Walnut Mill, Sharpham Lane, Walton, Near Street, BA16 9SH. You can contact us via email at info@sharphampark.com.

The Information We Collect and How

We collect personal details you knowingly provide us through forms and our email, such as name, address, telephone number, etc.

To process credit or debit card transactions, it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA), in compliance with GDPR. Such information will not be transferred out of the EEA for any other purpose.

Your preferences and use of email updates, recorded by emails we send you if you opt-in to receive such updates.

Your IP Address, a unique string of numbers recorded by our web server when you request any page or component on the Website. This information helps us monitor and improve your experience on the Website.

Data recorded by the website through cookies, allowing us to recognise you and your preferred settings. Information about managing cookies can be found in your browser's 'help' facility.

What We Do With Your Information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and GDPR. The details we collect will be used:

• To process your order and provide after-sales service. We may share your details with logistics providers to deliver products or services you have purchased and/or to provide after-sales service.
• To send you information on our other products and services from Sharpham Park, if you have opted-in. You can opt-out of receiving such information at any time.
• For administrative purposes, we may share information with third parties such as data processors. These third parties are contractually obligated to protect your data and are not permitted to use your personal information for their own purposes.

Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

• Right to Access: You can request access to your personal data and information about how we process it.
• Right to Rectification: If you believe any personal data we hold about you is inaccurate or incomplete, you can request correction or completion.
• Right to Erasure (Right to be Forgotten): You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent and there is no other legal basis for processing it.
• Right to Restrict Processing: You can request restriction of processing of your personal data in certain circumstances.
• Right to Data Portability: You can receive your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights related to Automated Decision-Making including Profiling: You have the right not to be subject to decisions based solely on automated processing.

How to Exercise Your Rights

If you wish to exercise any of these rights, please contact us using the contact details provided in this policy. We will respond to your request within one month. We may extend this period by two further months where necessary, considering the complexity and number of requests. We will inform you of any extension within one month of receiving your request, along with reasons for the delay.

Please note that these rights are not absolute, and exemptions may apply in certain circumstances under applicable data protection laws.

Returns & Cancellation Policy

Returns Policy

We take care to ensure your order is delivered promptly and in good condition. If you receive damaged or faulty goods, please notify us within 7 days of receipt by emailing info@sharphampark.com for consumers and sales@sharphampark.com for wholesale customers. We will gladly offer a replacement or refund for the damaged or faulty products.

Cancellation Policy

You have the right to cancel your order within 14 days of receiving it. To initiate a cancellation, please contact us directly by email at info@sharphampark.com for consumers and sales@sharphampark.com for wholesale customers, or by writing to us at:

Sharpham Park, The Walnut Mill, Sharpham Lane, Walton, Near Street, BA16 9SH

If the product has been opened or used, we regret that we cannot offer a refund due to health and safety reasons, unless the product is faulty. Please ensure that returned items are in their original packaging and condition. You are responsible for the cost of returning cancelled orders.